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| When you drive up to your home or business after having been away,
do you think to yourself, "Well, it's still there."? That thought is one
of the main reasons people have alarm systems. Would you leave your most
prized possessions out on the sidewalk? Would you allow your family to
step into danger? Of course not. We lock our cars. We lock our homes. We
lock our businesses and even our store rooms. We hold our children's hands
to keep them from running into danger. The reasons are all the same:
Security, Safety, and Peace of Mind. However, we also know that locks only
keep out honest people. When a lock is breached, it's no longer a question
of honesty. It's now a question of detection and notification. Hence, the
Alarm System. People who have alarm systems know that the possibility of
burglary, robbery, or fire is high and are doing all they can to prevent
becoming a victim. Ask yourself one question. If your home or business
had just been broken in to, would you wish you had had an alarm system?
According to security experts, homes and commercial establishments with alarm monitoring are over 10 times less likely to be burglarized. Most insurance companies offer an additional discount on homeowner's insurance if you are protected by a home security monitoring system. |
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| No, a separate phone line is not necessary. However, the system will seize your phone line for a few seconds when sending an emergency alarm signal to our 24-Hour Monitoring Center. |
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| The answer is a definate "maybe". This really depends on the contract
you have with your current service provider. Refer to that contract for
information on the term of the agreement, equipment ownership, and cancellation
policies. Once you are free from your contracted obligation, feel free
to contact us. We will send a qualified
American Security Devices Representative to your location to evaluate your system. Our representatives will determine your security needs, make recommendations, and discuss the necessary steps required to bring you on board as a valued American Security Devices customer. |
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| Yes, your alarm system is connected to your phone line which allows the alarm panel to call the proper athorities in case of an emergency. The alarm will need a DSL filter to work properly. Please call the service department to order a DSL filter and to set up and appointment to install the filter. |
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| Yes, Voice over internet protocol affects the alarm system negatively. The communicator in the alarm panel cannot transmit the proper signals over the VIOP format. Also, be aware that many VIOP providers do not offer 911 service. You generally have to pay extra for the service and the service is limited in regard to options. 911 will not be able to use Caller ID to locate the address from which you are calling. Another problem with VIOP is if and when your power goes out you will not be able to use you phone as the modem that carries the signals is powered by AC power via your household 110v electrical outlets. Regular phone service carries it own power so your land line will work during a power outage. |
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| Invoices are mailed on the 15th of each month for balances due. Should you require your balance or payment information at any time, please call our office. |
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| If your payment was received on or after our invoice date, your invoice may not reflect it. Please feel free to call us at any time for your balance or payment information. |
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| No. We currently take Master Card, Visa and Discover. |
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| Write, call or e-mail your request for a copy of the current month's invoice. Previous month's invoices are not available. However, an aging report may be obtained for the previous 12 months. |
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| You should test your system on a regular basis, usually monthly. We have no way of knowing if your alarm is working. Testing must be done on site. The first thing to do is contact the monitoring station and put your system on "test" for the period of time you need. Once you have put your system on test, arm your system and activate selected or all devices. You may arm, disarm, and activate your system as many times as you need during this period. Once you have completed your testing, contact the monitoring station again and verify that signals were received by them and what they were. If you are finished, you may take your system off test at this time. |
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| We're glad you asked. We do have a discount on monitoring when you pay 11 months in advance. You pay for 11 months and we give you a free month of monitoring. This is a win-win situation. You save a full month of monitoring fees and we save billing costs. Just multiply your monthly payment amount (with tax) by 11 and that's your payment. You won't be billed for a full year. This is an annual saving to you of over 9% not counting time and postage. |
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| Please call, e-mail, or fax your request into the office. Please include your insurance information(Account Name/Company, Address, Phone # and Contact) |
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| Proof of your fire inspection is left with someone at your location at the time of the inspection. Certificates for Proof of Fire Inspections are not available. |
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| Contact your local authorities for permit information. |
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| Underwriters Laboratories' (U.L.) sole purpose, as a not-for-profit organization, is to establish critera for the manufactures and service organizations to ensure high standards so the consumer can feel confident when purchasing the product or service. However, because a company uses U.L. Listed products, it does not mean that they are a UL Listed Installation Company. UL Listed installing companies, in essence, pay an outside agency (U.L.) to insure they operate in compliance with the highest industry standards. |
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| Each system is a little different. You can find a manual for your system on our web site by clicking here. If you have further questions, please feel free to call or EMail us. |
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| For your protection, we can only give you your password if you can verify other information about your account and your identity. Please call us. |
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| You can change your password at anytime. In order to do so you must contact the office in writing (a fax is accepted) and give them your current password in order to access your account to make any changes. |
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| Your call list is very important and should be kept current at all times. You may call us to find out who is on it and in what order they should be called. Changes should be submitted in writing (a fax or email is accepted). |
Service Specialties:
Residential & Commercial Security Systems